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WfishWild STORE TERMS OF SALE
The owner of the online store wfishwild.com (hereinafter referred to as the "Online Store") is WFISH OÜ (registry code 16414809), located at Posti tn 6, Viljandi, Viljandi County, 71004, Estonia.

1. Ordering Process

To purchase goods from the Online Store, follow these steps:

  1. Select the desired products and add them to your shopping cart.

  2. Proceed to checkout, where you will need to fill in the required details, including personal and delivery information.

  3. Choose a suitable delivery method from the available options.

  4. Review the total cost, which includes the price of the products and the delivery fee.

  5. Make a secure payment using one of the provided payment methods.

  6. Once payment is completed, you will receive an order confirmation to your email.

The sales agreement is considered valid from the moment the payment is credited to the Online Store's account.

2. Payment Methods and Currency

Payments for orders can be made in euros (€). The following payment methods are available:

  • Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Bank, Citadele

  • Deferred payment solutions: Inbank pay next month, Inbank installments, Inbank hire purchase

  • Kniks gift card

  • Visa/Mastercard card payments

  • Finnish bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki

  • Latvian bank payments: Swedbank, SEB, Citadele, Luminor

  • Lithuanian bank payments: Swedbank, SEB, Citadele, Šiauliu, Luminor

  • Lithuanian deferred payment solutions: Mokilizingas, Moki3

  • "Wfish OÜ is the data controller responsible for personal data. Wfish OÜ forwards the personal data necessary for the execution of payments to the authorized processor, Maksekeskus AS."

Payments are processed by Maksekeskus AS. All payments are made securely outside the Online Store via the relevant bank’s secure payment environment or Maksekeskus AS's secure environment for credit card payments. The seller does not have access to the buyer's banking or credit card information.

3. Shipping Terms

The Online Store ships to all EU countries. The shipping cost is calculated at checkout and depends on the buyer’s location and the selected delivery method.

Delivery Partners

  • Standard shipping is provided through trusted partners such as DHL, DPD, and Omniva for parcel deliveries and door-to-door courier services.

Shipping Times

  • Standard shipping typically takes 2-7 working days for most products.

  • Some products may take 10-25 working days depending on availability and location.

  • Maximum delivery time in exceptional cases is up to 45 days.

Delivery Costs by EU Country

  • CountryTransit DaysCost Per OrderExtra Per Kg

  • Austria 3-5 days 7.50 - €18.50€ 0.60 - €4.50

  • Belgium 3-6 days €6.30 - €18.60 €0.65 - €4.50

  • Bulgaria 5-7 days €9.80 - €32.50 €0.80 - €5.00

  • Croatia 4-6 days €10.30 - €30.50  €0.85 - €5.50

  • Cyprus 7-10 days €12.00 - €35.00 €1.00 - €6.00

  • Czech Republic 3-5 days €7.50 - €22.00€ 0.65 - €5.00

  • Denmark 3-5 days €8.00 - €24.00 €0.75 - €5.00

  • Estonia 1-3 days €5.00 - €15.00 €0.50 - €3.00

  • Finland 3-6 days €9.00 - €25.00 €0.80 - €4.50

  • France 3-5 days €6.30 - €18.60 €0.63 - €4.50

  • Germany 3-5 days €6.30 - €18.60 €0.65 - €4.50

  • Greece 5-10 days €10.50 - €32.50 €0.90 - €5.50

  • Hungary 4-6 days €8.30 - €28.00 €0.70 - €4.50

  • Ireland 4-7 days €9.50 - €30.50 €0.80 - €5.50

  • Italy 3-5 days €8.15 - €18.60 €0.66 - €4.50

  • Latvia 2-4 days €5.50 - €16.00 €0.50 - €3.50

  • Lithuania 2-4 days €5.50 - €16.00 €0.50 - €3.50

  • Luxembourg 3-5 days €7.00 - €20.00 €0.60 - €4.00

  • Malta 7-10 days €12.00 - €35.00 €1.00 - €6.00

  • Netherlands 3-5 days €6.60 - €28.05 €0.55 - €5.40

  • Poland 4-5 days €7.70 - €30.30€0.50 - €5.00

  • Portugal 4-7 days €9.50 - €30.50 €0.75 - €5.00

  • Romania 5-7 days €9.80 - €32.50 €0.80 - €5.00

  • Slovakia 4-6 days €8.50 - €25.50 €0.70 - €4.50

  • Slovenia 4-6 days €8.50 - €25.50 €0.70 - €4.50

  • Spain (mainland) 1-3 days €3.10 - €6.30 €0.25 - €0.80

  • Sweden 4-6 days €11.80 - €23.50 €0.70 - €4.50

  • United Kingdom 3-5 days €8.50 - €38.50 €0.75 - €4.50

  • FREE DELIVERY FROM 69.- Euros

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4. Right of Withdrawal, Returns, and Money-Back Guarantee

Right of Withdrawal

After receiving the order, the buyer has the right to withdraw from the contract within 14 days without giving any reason. To exercise the right of withdrawal, the buyer must notify the Online Store of their decision via email at [wfish@wfishwild.com].

  • Goods must be returned in their original packaging and condition, unused, and in a saleable condition.

  • The buyer is responsible for the return shipping costs unless the product was defective or incorrect.

Return Process

  1. The buyer must submit a withdrawal notice by emailing [wfish@wfishwild.com] within 14 days of receiving the goods.

  2. Goods must be returned to Kadaka tee 4, 10621, Tallinn, OÜ Wfish within 14 days of submitting the withdrawal notice.

  3. Upon receiving the returned goods, the Online Store will inspect the products to ensure they are in their original condition.

Money-Back Terms

  • Full Refund: If the product is returned within 14 days in its original, unused condition, the buyer is eligible for a full refund, including the original shipping fee (if applicable).

  • Partial Refund: If the product shows signs of use or wear, the Online Store reserves the right to deduct a reasonable amount based on the reduction in value.

  • Refunds will be processed within 14 days after the returned goods are received and inspected.

  • The refund will be issued via the same payment method the buyer used for the original purchase.

  • If the buyer opts for a more expensive delivery method than the standard one, the Online Store is only obliged to refund the cost of the least expensive delivery method.

5. Gift Cards

  • Gift cards are available for purchase on the Online Store.

  • Gift cards can be used to purchase any products listed on the site.

  • The value of the gift card does not need to be used in one transaction; the remaining balance can be used for future purchases.

  • Gift cards are valid for 12 months from the date of purchase.

  • Gift cards are non-refundable.

6. Warranty and Complaints

The Online Store is responsible for any lack of conformity in the goods sold to the buyer that exists at the time of delivery and appears within two years of the delivery. For the first year, it is assumed that the defect existed at the time of delivery unless proven otherwise.

  • Complaints should be submitted via email to [insert email address] or by calling +372 56669984.

  • The Online Store will respond to complaints within 15 days.

7. Personal Data Processing and Direct Marketing

The Online Store processes the buyer's personal data only for the purposes of fulfilling the order and delivering the goods. The data is forwarded to the delivery service providers as necessary.

  • The buyer can opt-in to receive marketing emails and newsletters by subscribing via the website.

  • The buyer can opt out of receiving promotional emails at any time by following the unsubscribe link in the email.

8. Dispute Resolution

If the buyer has any complaints, they should first contact the Online Store at +372 56669984 or via email at [wfish@wfishwild.com]. If the dispute cannot be resolved by mutual agreement, the buyer has the right to refer the dispute to the Consumer Disputes Committee.

For more information and to submit a complaint, visit the Shipping and Returns page. The buyer may also use the EU's online dispute resolution platform

"Wfish OÜ is the data controller responsible for personal data. Wfish OÜ forwards the personal data necessary for the execution of payments to the authorized processor, Maksekeskus AS."

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